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Your mz999 account connects directly to bKash, Nagad and Rocket so you can fund your balance and request withdrawals without switching to a separate payment app. Availability depends on your local law and eligible region — open the account area to see the routes and limits shown there for your account.
Adding funds starts from the cashier section inside your signed-in account. We have configured bKash as the primary route because it is the wallet most of our Bangladesh account holders already use day to day. Nagad and Rocket sit alongside it as direct alternatives — pick whichever wallet your phone already has active. Bank Transfer is also available for those who prefer to move money from a local bank account rather than a mobile wallet. Follow the amount fields and confirmation steps shown on your screen exactly as they appear; the cashier will display only the routes active for your account at that moment.
Log in and go to the Deposit section in your account area. The cashier lists every payment route currently active for your account.
Select the wallet or bank route you want to use. The screen shows the reference details you need to complete the transfer on your end.
Type in the amount you want to deposit. Check the minimum and maximum shown on that screen — they reflect your account's current settings.
Complete the transfer in your wallet app, then return to your account. Your balance updates once the transfer clears on our end.
Withdrawal requests go through the same cashier section you use for deposits. Open the Withdrawal tab, choose the payout route — bKash, Nagad, Rocket or Bank Transfer — and enter the amount you want to move back to your wallet. The account area will show you the fields required to confirm the destination: make sure the wallet number or bank detail you enter matches the one registered to your account.
Find the Withdrawal option inside the cashier. It sits next to the Deposit tab in your signed-in account area.
Pick bKash, Nagad, Rocket or Bank Transfer. The form shows the destination fields and the limits that apply to that route.
Type the amount and confirm the wallet number or bank account. The detail must match what is saved in your account profile.
Submit the request and check the Transaction History section. The status label there updates as the withdrawal moves through each stage.
Your account area includes a verification section that lists the fields we need you to complete before certain withdrawal routes are available. We do not publish a fixed document list here because the fields shown depend on the current state of your account and the routes you have used. When you open the verification section, follow only what appears on your screen — the instructions there reflect your account's actual requirements. If a field asks for identity or wallet confirmation, complete it as shown and submit.
Navigate to the profile or verification section inside your signed-in account. The page lists which fields are complete and which still need attention.
Complete each field exactly as the form instructs. The requirements shown there reflect your account's current verification level.
After submitting, check the status label in the same section. It updates once our team has reviewed what you sent.
If any field or instruction is not clear, use the support route shown inside your account rather than guessing — this keeps the check moving without delays.
We have set up bKash, Nagad and Rocket as the three mobile wallet routes for Bangladesh account holders. Bank Transfer is the fourth option for those who want to move money directly from a local bank. Each route appears in the cashier only when it is active for your account — the screen will show you which ones are available and what limits apply at that moment.
Our primary mobile wallet route. Enter your bKash number in the cashier and follow the transfer steps shown there.
A direct alternative to bKash. Select Nagad in the cashier and use the reference details the screen provides to complete your transfer.
Available for deposits and withdrawals. Pick Rocket in the cashier, enter the amount and confirm through your Rocket wallet app.
Move funds directly from a local Bangladesh bank account. The cashier shows the bank details to use for each transfer.
Every deposit and withdrawal creates two records: one in your mobile wallet's transaction history and one in your mz999 account's Transaction History section. Matching them helps you confirm that a transfer landed correctly and gives you evidence if you ever need to contact support about a delayed or missing amount. Keep the wallet receipt or screenshot until the account record shows a completed status — that is the safest way to close the loop on any transaction.
Your wallet generates a transaction ID for each transfer. Save it. The mz999 cashier uses the same reference to locate and match the payment on our side.
Inside Transaction History, each entry carries a status: Pending, Processing or Completed. Pending means we have received the request; Completed means the balance has moved.
Find Transaction History inside your signed-in account area. It lists every deposit and withdrawal with the route used, the amount and the current status.
Hold onto wallet screenshots or SMS confirmations until the account status shows Completed. If a transaction stays on Pending longer than expected, that screenshot is what support will ask for first.
We apply account-level checks across deposits and withdrawals to reduce the chance of an incorrect or unauthorised transaction going through. The measures below describe what we have put in place on our side and what you can do on yours to keep your account secure. If anything looks wrong — an unexpected status, a balance that does not reflect a completed transfer — use the support route inside your account rather than waiting.
Always access your account through the published mz999 address. Bookmark it so you land on the correct page every time and avoid look-alike sites that could capture your login details.
We match the wallet number or bank account you use for withdrawals against the identity details saved in your account profile. Keep those details current to avoid a mismatch that delays your request.
Deposits and withdrawals must use a wallet registered in your own name. We do not process transfers from a third-party wallet — the account and the wallet must belong to the same person.
The fastest way to resolve a transaction issue is through the support channel listed inside your signed-in account. Have your wallet transaction ID ready — that reference speeds up every support check.
These answers cover the account banking questions we hear most often. If your situation is not covered here, the support route inside your account is the right place to ask — have your wallet transaction reference ready when you do.
bKash, Nagad and Rocket are the three mobile wallet routes we have configured for Bangladesh accounts. Bank Transfer is also available. The cashier shows which routes are active for your specific account at the time you log in.
The minimum amount varies by route and is shown directly in the cashier when you select a payment method. We do not publish a fixed figure here because it can differ between bKash, Nagad, Rocket and Bank Transfer based on your account settings.
Open the Transaction History section inside your signed-in account. Each entry shows the route used, the amount and a status label — Pending, Processing or Completed — so you can track exactly where a transfer stands.
Pending means the request has been received but has not completed yet. Check back after some time and compare the status with your wallet receipt. If it stays on Pending longer than you expect, contact support with your wallet transaction ID ready.
Verification requirements depend on your account status and the route you want to use. Open the verification section in your account profile to see which fields are outstanding — complete those before submitting a withdrawal request.
No. Deposits and withdrawals must go through a wallet or bank account registered in your own name. A third-party wallet will not be accepted and the transaction will not be processed through your account.